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Return & Cancellation Policy
We want our customers to be happy with their purchase.
We do not supply goods on 'approval', however, things
can and do go wrong, therefore there may be circumstances
where it is necessary to return the goods to us or cancel
your order.
If you have made an error and wish to cancel your order,
please call 01922 458244 immediately.
We will respond to messages left if we are unable to
answer the telephone straight away.
If your order has been despatched/received, and you
wish to exercise your right to cancel, please contact
us in writing by letter or email to info@richardcassidy.co.uk.
Notification must reach us within 14 days of receipt.
Due to a number of fraudulent credit card payment
reversals, we will refuse delivery of any returned goods
unless we have been notified of your intention to return.
Our business is bound by the Sale of Goods Act and
current UK Distance Selling regulations. By law, customers
in the European Union have the right to withdraw from
the purchase of an item within seven working days of
the day after the date the item is delivered.
Our 14-day returns guarantee (double that which is
required by law) means that if for any reason you are
unhappy with your purchase, you can return it to us
in its original condition within 14 days of the date
you received the item. The majority of our products
are personal care items or are supplied sterile and
must be returned in original unopened condition in order
to be considered for refund.
If the item has already been despatched, responsibility
for return shipping costs (in the event of a 'change
of mind') remains with the buyer.
Of course, if we have supplied a faulty or incorrect
item within the warranty period, we will endeavour to
rectify the problem at our expense as quickly as humanly
possible.
Your statutory rights remain unaffected.
We are professional retailers who take pride
in our exceptionally high standard of customer care.
Richard & Janette Cassidy
January 2008
Address for correspondance/return notifications:
Richard Cassidy Limited
PO Box 3084
Aldridge
Walsall
WS9 0WH
United Kingdom
Address for customer returns:
Richard Cassidy Limited
Front Office
Great Barr Self Store
127 Shady Lane
Great Barr
Birmingham
B44 9ER
United Kingdom
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