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All Trading Policies - 2007-2008

Return & Cancellation Policy

We want our customers to be happy with their purchase. We do not supply goods on 'approval', however, things can and do go wrong, therefore there may be circumstances where it is necessary to return the goods to us or cancel your order.

If you have made an error and wish to cancel your order, please call 01922 458244 immediately. We will respond to messages left if we are unable to answer the telephone straight away.

If your order has been despatched/received, and you wish to exercise your right to cancel, please contact us in writing by letter or email to info@richardcassidy.co.uk. Notification must reach us within 14 days of receipt.

Due to a number of fraudulent credit card payment reversals, we will refuse delivery of any returned goods unless we have been notified of your intention to return.

Our business is bound by the Sale of Goods Act and current UK Distance Selling regulations. By law, customers in the European Union have the right to withdraw from the purchase of an item within seven working days of the day after the date the item is delivered.

Our 14-day returns guarantee (double that which is required by law) means that if for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item. The majority of our products are personal care items or are supplied sterile and must be returned in original unopened condition in order to be considered for refund.

If the item has already been despatched, responsibility for return shipping costs (in the event of a 'change of mind') remains with the buyer.

Of course, if we have supplied a faulty or incorrect item within the warranty period, we will endeavour to rectify the problem at our expense as quickly as humanly possible.

Your statutory rights remain unaffected.

We are professional retailers who take pride in our exceptionally high standard of customer care.

Richard & Janette Cassidy
January 2008

Address for correspondance/return notifications:

Richard Cassidy Limited
PO Box 3084
Aldridge
Walsall
WS9 0WH
United Kingdom

Address for customer returns:

Richard Cassidy Limited
Front Office
Great Barr Self Store
127 Shady Lane
Great Barr
Birmingham
B44 9ER
United Kingdom

Delivery

We aim to despatch your order as quickly as humanly possible.

We do not make goods available for purchase via our website unless we have the item(s) in stock.

Orders placed before 2.00pm Monday-Friday (excluding holidays) will normally leave our premises on the same day.

Please call us on 01922 458244 if you have a specific delivery need or amended adress.

We use the following delivery methods:

Orders with a total value of less than £40.00 are sent by Royal Mail 1st Class post - delivery aim 1-2 working days within the UK, or Airmail (Small Packets) overseas.

Orders with a total value more than £40.00 are sent by:

Interlink Express Parcels - delivery normally 1-2 working days for UK Mainland addresses (our preferred UK courier with online tracking).
Geopost/DPD Overland Shipping - delivery normally 3-5 working days for European destinations (our preferred EU courier with online tracking).
Parcelforce 48 - heavier items to Northern Ireland and Highlands - normally 2-3 working days
UPS - delivery normally 1-2 working days UK and 3-7 working days EU.
Royal Mail Special Delivery - normally next working day to UK addresses
Royal Mail International Signed For - normally apprx. 7-10 days (EU) or 7-21 days (Italy + Worldwide).
TNT/ParcelForce Worldwide/DHL/FeDex and other quality couriers.

As retailers, it is our responsibility to ensure that you have received the goods that you have paid for within a reasonable time period (that is the law - do not allow any other retailer to tell you otherwise!).

However, provided that we have consigned your order promptly, we cannot be held accountable for delays in transit due to interruptions of the courier's normal service (such as vehicle breakdowns/industrial action/inclement weather/system breakdowns etc).

The only exception would be if the package is insured against consequential loss for delivery after a certain date. email us to arrange the service.

All orders are insured by ourselves against loss/damage in transit.

In the unlikely event that you suspect that your order has been damaged in transit, you must inform us within 24 hours of receipt of goods so that we can initiate a claim and rectify the matter for you. Please retain all external packaging - the courier's representative will need to inspect the item.

We are professional retailers - if there is a problem with delivery we will sort it out for you.

Invoicing

We are a business registered for VAT (Value Added Tax or Sales Tax) in the UK.

Within the European Union, the price displayed shall include VAT @ 17.5%. A VAT invoice will be issued with the goods.

Goods supplied to destinations outside of the European Union, for example USA, will be billed without VAT. The shopping cart price will be approximately 14.89% less than the price shown below the products within our web pages. An accurate customs declaration will be clearly displayed on the package or parcel, and dependent upon the order value, customers may be liable for Import Duty at rates prevailing in their home country at time of delivery.

VAT registration number: GB 855 5145 14

Welcome to www.richardcassidy.co.uk (the "Site").

We understand that privacy online is important to users of our Site, especially when conducting business.
This statement governs our privacy policies with respect to those users of the Site ("Visitors") who visit without
transacting business and Visitors who register to transact business on the Site and make use of the various services offered by www.richardcassidy.co.uk (collectively, "Services") ("Authorised Customers").

"Personally Identifiable Information"
refers to any information that identifies or can be used to identify, contact, or locate the person to whom such information pertains, including, but not limited to, name, address, phone number, fax number, email address, financial profiles, social security number, and credit card information. Personally Identifiable Information does not include information that is collected anonymously (that is, without identification of the individual user) or demographic information not connected to an identified individual.

What Personally Identifiable Information is collected?
We may collect basic user profile information from all of our Visitors. We collect the following additional information from our Authorised Customers: the names, addresses, phone numbers and email addresses of Authorised Customers, the nature and size of the business, and the nature and size of the advertising inventory that the Authorised Customer intends to purchase or sell.

What organizations are collecting the information?
In addition to our direct collection of information, our third party service vendors (such as credit card companies, clearinghouses and banks) who may provide such services as credit, insurance, and escrow services may collect this information from our Visitors and Authorised Customers. We do not control how these third parties use such information, but we do ask them to disclose how they use personal information provided to them from Visitors and Authorised Customers. Some of these third parties may be intermediaries that act solely as links in the distribution chain, and do not store, retain, or use the information given to them.

How does the Site use Personally Identifiable Information?
We use Personally Identifiable Information to customize the Site, to make appropriate service offerings, and to fulfill buying and selling requests on the Site. We may email Visitors and Authorised Customers about research or purchase and selling opportunities on the Site or information related to the subject matter of the Site. We may also use Personally Identifiable Information to contact Visitors and Authorised Customers in response to specific inquiries, or to provide requested information.

How is Personally Identifiable Information stored?
Personally Identifiable Information collected by www.richardcassidy.co.uk is securely stored and is not accessible to third parties or employees of www.little-fighters.co.uk except for use as indicated above.

Are Cookies Used on the Site?
We may place a text file called a "cookie" in the browser files of your computer. The cookie itself does not contain Personal Information although it will enable us to relate your use of this site to information that you have specifically and knowingly provided. But the only personal information a cookie can contain is information you supply yourself. A cookie can't read data off your hard disk or read cookie files created by other sites. www.richardcassidy.co.uk uses cookies to track user traffic patterns (as described above). Our advertising system delivers a one-time cookie to better track ad impressions and click rates.

You can refuse cookies by turning them off in your browser. If you've set your browser to warn you before accepting cookies, you will receive the warning message with each cookie. You do not need to have cookies turned on to use this site. However, you do need cookies to participate actively in message boards, forums, polling and surveys.

What partners or service providers have access to Personally Identifiable Information from Visitors and/or Authorised Customers on the Site?
www.richardcassidy.co.uk has entered into and will continue to enter into partnerships and other affiliations with a number of vendors.
Such vendors may have access to certain Personally Identifiable Information on a need to know basis for evaluating Authorised Customers for service eligibility - for example, a trade reference.
Our privacy policy does not cover their collection or use of this information.
Disclosure of Personally Identifiable Information to comply with law. We will disclose Personally Identifiable Information in order to comply with a court order or subpoena or a request from a law enforcement agency to release information. We will also disclose Personally Identifiable Information when reasonably necessary to protect the safety of our Visitors and Authorised Customers.

How does the Site keep Personally Identifiable Information secure?
All of our employees are familiar with our security policy and practices. The Personally Identifiable Information of our Visitors and Authorised Customers is only accessible to a limited number of qualified employees who are given a password in order to gain access to the information. We audit our security systems and processes on a regular basis. Sensitive information, such as credit card numbers, is protected by encryption protocols, in place to protect information sent over the Internet. While we take commercially reasonable measures to maintain a secure site, electronic communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable to Visitors or Authorised Customers for any such occurrences.

How can Visitors correct any inaccuracies in Personally Identifiable Information?
Visitors and Authorised Customers may contact us to update Personally Identifiable Information about them or to correct any inaccuracies by emailing us at info@richardcassidy.co.uk

Can a Visitor delete or deactivate Personally Identifiable Information collected by the Site?
We provide Visitors and Authorised Customers with a mechanism to delete/deactivate Personally Identifiable Information from the Site's database by contacting info@richardcassidy.co.uk. However, because of backups and records of deletions, it may be impossible to delete a Visitor's entry without retaining some residual information. An individual who requests to have Personally Identifiable Information deactivated will have this information functionally deleted, and we will not sell, transfer, or use Personally Identifiable Information relating to that individual in any way moving forward.

What happens if the Privacy Policy Changes?
We will let our Visitors and Authorised Customers know about changes to our privacy policy by posting such changes on the Site. However, if we are changing our privacy policy in a manner that might cause disclosure of Personally Identifiable Information that a Visitor or Authorised Customer has previously requested not be disclosed, we will contact such Visitor or Authorised Customer to allow such Visitor or Authorised Customer to prevent such disclosure.

Links:
This web site contains links to other web sites. Please note that when you click on one of these links, you are moving to another web site. We encourage you to read the privacy statements of these linked sites as their privacy policies may differ from ours.

Get your own Privacy Policy here!